Outsource Customer Service Shopify: Efficiency & Save Time in 2024

Outsource customer service Shopify has become a strategic choice for many Shopify businesses. It offers operational flexibility, saves time, and provides customer support from seasoned professionals, which is essential for scaling and maintaining positive customer interactions. This approach can be transformative, particularly for Shopify businesses aiming to stay responsive without overextending resources.

Why is it Necessary to Outsource customer service Shopify?

Here are some main reasons why hiring someone else to outsource customer service Shopify might be a good idea:

Faster Reaction time

One of the most important things you should do as a business owner is to be available to help your clients at all times. If this is not possible, it is important to respond quickly so that the customer is happy. A poll showed that 72% of customers think they need or want an “immediate” answer when they have a question about customer service (Zendesk).

If you outsource customer service Shopify outside your company, your in-house staff can focus on tasks that bring in money while your customer service handles all of your current and future customers’ questions, complaints, and requests for help. You don’t have to worry about staff availability either, since most companies that outsource or offshore hire experts who can work shifts and odd hours. This will make sure that your customers always have help and service.

Having Access to the Newest Technology and Marketing Tools

To make and run a good customer service plan, you need to have access to the newest marketing tools and technology. Access to cutting-edge marketing software, project management tools, and productivity software is easy to get when you outsource customer service Shopify. With these tools, you can get a clear picture of your marketing and sales efforts, which will help your team evaluate how well the business is doing. Having access to the latest technology also makes sure that your customer service departments are up-to-date and have all the tools they need to give great service to your customers.

Concentrate on your Primary company Operations and Core Expertise

When you outsource customer service Shopify, your core team can focus on the main tasks that keep your business running. It will no longer be up to you to pick the best people to make sure your goals are met.

Outsource shopify customer service allows you to tap into specialized skills and expertise that may not be available within your organization, ultimately leading to improved efficiency and productivity.

Additionally, Shopify outsource customer service can help reduce costs associated with hiring and training new employees for specific projects or tasks.

Once you set a goal and a deadline, hiring employees will be the job of outside customer service companies. You need to do regular checks to help your business keep making good products. Also, workers from a different company can help you work around the clock because they can set their own hours to fit your needs and the needs of your customers.

Cost-cutting

Yes, you did read that right. Sometimes the word “outsource customer service Shopify” can sound fancy, but it can help you and your business save money if you want to cut costs. A lot of businesses contract to save money on things like hiring people, paying them, and other costs that come with running a business. E-commerce customer service outsourcing companies can get you creative people through outsourcing without having to go through the time-consuming and expensive process of hiring them.

You can rest easy knowing that your company can hire smart people without having to go through long and expensive hiring processes. You also don’t have to worry about a lack of workers because outsourcing companies can put together a large team in low-cost places with very little money spent on hiring people. They pay for everything to make sure you have a strong and effective remote team, so you can focus on the most important parts of your business.

Ability to scale

Do you want your business to grow? Then you can get the most out of flexibility, which is one of the best things about outsourcing. This means that companies can change how much they use leased services whenever they need to, without having to commit to any long-term terms. Because companies only pay for what they use when they use it, this can save them a lot of money. One way to get the scalability you need is to outsource customer service Shopify. It’s not hard to find a customer service company that you can trust and that can handle a lot of calls without breaking the bank. It saves money because they don’t have to hire and train more people just to deal with the extra customer questions. You can instead hire a team with a lot of knowledge who can do a good job.

Top Outsource customer service Shopify vendors

Helplama

Helplama is one of the best outsource customer service Shopify companies that helps Shopify businesses with their customer service needs. It is based in the US. Helplama works with a “zero risk business model,” which means that you don’t have to worry about the quality of their services because they train and test their customer service reps based on how YOUR Shopify store has dealt with customers in the past.

Key components:

• 24*7 Customer Service
• Tracking visitors
• Shopify Sales Conversions
• Model with No Risk
• Live Chat, Email, Phone Support
• Entry of Data
• Technical Support
• Telemarketing Support
• Post-Chat Poll

Prices:

Outsourcing through HelpLama starts at about $399 per month. You can also get a price plan that is made just for you based on your needs, because HelpLama offers flexible pricing options to accommodate various budgets and requirements. By filling out your hiring needs, you can get the exact amount.

You can also use free tools, such as free software for marketing through referrals and live chat software that makes suggestions.

The Operating System For Your Customer Operations - Try Helplama Now!

Sellersmile

The company Sellersmile started out as an Amazon customer service outsourcing business. Now it’s a outsource customer service Shopify agency. They mostly give their services and hire people in the US to handle customer service. The business was set up for the first time in 2017. Key components:

• Managing Your Reputation
• Help with live chat
• Help with social media
• Training of Teams
• Management of FAGs
• Follow-Ups on Voicemail
• Automation of Amazon Email
• Reports Review
• Assisting with customer service

Prices:

After the 7-day free sample, they have three different price plans: the first pack costs $700 per month, the second pack costs $1,350 per month, and the Premium pack includes custom solutions based on your needs. The starting pack is thought to be the best for small and medium-sized businesses.

Your Outsourced E-commerce Customer Service Team - Download Sellersmile Today!

Helpware

Helpware is an outsource customer service Shopify firm that has only been around since 2016. They have helped more than 100 clients on four countries. They are best known for combining machine learning with their 24*7 customer service to give their customers an omnichannel experience. In their list of clients, big names like Google and Universal are listed.

Key components:

• Digital Service for Customers
• Controlling and checking the content
• Work with AI
• Help with the back office
• Platform for microtasking
• Start-up Speeding Up
• Human In The Loop (HITL)
• Support for in-apps
• Integration of all channels
• Help with social media

They offer 3 packages called: Talent Only, Talent & Primary Support, and Talent & Full Support with exclusive features for each package.

Don’t Miss Out – Click to Experience Helpware!

Octopus Tech

Octopus Tech is a outsource customer service Shopify business that is based in India. The company has been around since 2011 and is best known for its voice and non-voice help. They have worked with businesses like Goodyear Shoes and Amazon. Most people know them for their work with call centers, making mobile apps, and designing websites.

Key components:

• Help with Email
• Help with Chat
• Help with entering data
• Help with the call center for NBFC
• Help with Tech
• Making websites
• Services for electronic surveillance

Prices:

They offer prices that are tailored to the specific needs and wants of each client.

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IdeasUnlimited

For 10 years, IdeasUnlimited has been in outsource customer service Shopify business in the US and offers multilingual call and chat help 24 hours a day, seven days a week. They have services in North America, South America, South Asia, Europe, and the Middle East, as well as services that can be done remotely. They’ve finished more than 5,000 jobs for more than 500 clients they can trust.

Key components:

• 24*7 Customer Service
• Help with social media
• Help with live chat
• Help with phones
• Help for Apps
• Help with IT
• Help in Multiple Languages
• Online Assitance

Prices:

The price deals they offer are tailored to the type of service you select.

Don’t Miss Out IdeasUnlimited!

Flip CX

In today’s fast-paced digital world, customer service efficiency can make or break user loyalty. Flip CX customer service is a groundbreaking solution designed to streamline support processes, boost customer satisfaction, and elevate overall service quality. Powered by advanced artificial intelligence, Flip enables businesses to provide quick, accurate responses while reducing human workload—creating a seamless customer experience.

Key components:

• AI-Powered chatbot
• Natural Language Processing (NLP)
• Omni-channel support
• Analytics and insights
• Scalable integrations

Prices:

Starting with $1.05/ month

Try Flip CX now!

Top Successful Cases when Outsource customer service Shopify

Outsourcing customer service has proven to be a valuable strategy for fast-growing brands that want to maintain quality interactions with customers while focusing on core business goals. By leveraging outsource customer service Shopify support, companies can access skilled professionals to manage inquiries, handle peak times, and deliver exceptional service around the clock. This approach is especially beneficial for Shopify businesses, as it enables them to scale seamlessly without overwhelming internal teams.

Some of the most successful brands, like GLD shop, Gymshark, and Allbirds, have implemented outsource customer service Shopify to stay agile, satisfy global customers, and support continuous growth. Their stories highlight how outsourcing can drive customer loyalty and operational efficiency, making it a valuable tool in today’s competitive landscape.

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Brooklinen

Brooklinen, an online luxury bedding and home goods company founded by a husband and wife team in Brooklyn, gained recognition by offering high-quality sheets without typical luxury markups. Since its launch, Brooklinen has become a key player in the bedding industry, emphasizing customer experience as part of its core values.

The company recently outsource customer service to another vendor called Flip. Through Flip CX’s voice AI solution, Brooklinen can enhance customer support, achieving a 30% reduction in hold times and improving efficiency during peak seasons like Black Friday.

This integration has led to high customer satisfaction and operational improvements by streamlining interactions and making responses faster and more effective.

Gymshark

• Platform Challenges: Gymshark initially used Adobe Commerce but faced significant setbacks, including a website crash on Black Friday that cost an estimated £100,000 in sales and led to customer frustration. This prompted a shift to Shopify Plus, known for its scalability and support for high-traffic demands.
• Customer Engagement: Moving to Shopify Plus allowed Gymshark to use Shopify Scripts, enabling custom checkouts and loyalty incentives. This flexibility, along with support for international scaling, helped Gymshark handle over 5.1 million social media followers across 131 countries and achieve £41 million in annual sales by 2017 (Shopify).

Allbirds

• Sustainable Brand Experience: To meet high demand and customer inquiries about their eco-friendly practices, Allbirds outsourced part of its customer service. This allowed Allbirds to maintain its brand focus while providing timely responses to customer questions about materials, orders, and shipping.
• Results: By outsourcing, Allbirds was able to maintain efficient service levels, crucial for upholding their reputation as a sustainable brand. Specific conversion rates or cost savings from this decision haven’t been disclosed, but the model allowed Allbirds to focus on product innovation without sacrificing customer support quality.

For Shopify businesses looking to grow sustainably, outsource customer service Shopify can be an invaluable tool. It enables companies to stay agile, reduce operational burdens, and prioritize customer satisfaction without compromising on response times or service quality. This approach is particularly advantageous for businesses that serve customers across various regions and time zones, allowing them to focus on growth and product development. By outsourcing customer service, Shopify stores can achieve sustainable growth while building strong, lasting relationships with their customers, fostering loyalty, and driving long-term success.