Top Best Shopify Bots to Leverage your customer experience

Enhancing customer experience is crucial for success in today’s competitive e-commerce landscape. Shopify bots are powerful tools that can streamline various aspects of your online store, from customer service to sales automation. In this article, we will explore the top best Shopify bots designed to elevate your customer experience.

Chatty: Livechat Helpdesk, FAQ

Chatty: Livechat Helpdesk, FAQ is one of an user-friendly and affordable live chat Shopify bots, particularly those new to live chat or with a lower chat volume.

Pros:

• User-Friendly & Easy Setup: Chatty is known for its intuitive interface, making it a great choice for beginners or those new to live chat apps. You can set it up quickly and easily without any coding knowledge.
• Pre-built Chatbots & Automation: Save time and resources with Chatty’s pre-built chatbots. These can answer basic FAQs, greet website visitors, and even collect customer information, freeing up your agents for more complex inquiries.

Cons:

• Limited Customization: While Chatty offers pre-made templates, the customization options for the chat window design and functionalities might be limited compared to some competitors.

Price:

• Free

Find out more: Best Review App for Shopify (2024) - Find the Perfect Fit!

WD‑Live Chat, Helpdesk,Chatbot

WD‑Live Chat, Helpdesk,Chatbot is a powerful and versatile live chat solution for Shopify bots that require a comprehensive suite of customer support features.

Pros:

• Feature-Rich & Comprehensive: WD‑Live Chat goes beyond basic live chat. It offers a comprehensive suite of features, including:* Live chat functionalities for real-time customer support. * Chatbots to automate tasks and answer FAQs. * Ticketing system to manage and track customer support requests. * Helpdesk capabilities for creating a knowledge base with self-service resources.
• Advanced Reporting & Analytics: Gain valuable insights into customer interactions and agent performance with WD‑Live Chat’s detailed reporting and analytics features. This data can help you identify areas for improvement and optimize your customer support strategy.

Cons:

• Learning Curve: Due to the wide range of features, WD‑Live Chat might have a steeper learning curve compared to simpler live chat apps. It might require some time to become fully acquainted with all its functionalities.

Price:

• Free
• Basic: $16.90/ month
• Pro: $29.90/ month
• Advance: $89.90/ month

Chatra — Live Chat & Chatbot

Chatra — Live Chat & Chatbot is a user-friendly and cost-effective live chat solution for Shopify bots, particularly those new to live chat or with a lower chat volume.

Pros:

• Simple & User-Friendly: Chatra has an intuitive interface, making it a great choice for beginners or those new to live chat apps. Easy setup and minimal technical knowledge required.
• Real-Time Features: Engage with website visitors proactively with features like real-time visitor tracking and typing insights. This allows you to identify potential customers who might need assistance and offer help before they abandon their visit.

Cons:

• Limited Reporting on Free Plan: The free plan offers basic reporting features. Upgrading is necessary for more in-depth analytics on customer interactions and agent performance.

Price:

• Free
• Essential: $21/ month
• Pro: $29/ month

QuickCEP: Live Chat&AI Chatbot

QuickCEP: Live Chat & AI Chatbot is a powerful solution for Shopify bots looking to leverage artificial intelligence to enhance customer support and potentially boost sales.

Pros:

• AI-Powered Chatbots: QuickCEP leverages artificial intelligence (AI) to power its chatbots. This allows them to handle more complex customer inquiries, provide 24/7 support, and potentially improve lead generation and sales conversions.
• Advanced Features: QuickCEP goes beyond basic live chat. It offers features like screen sharing and co-browsing, which can be helpful for troubleshooting technical issues or guiding customers through complex processes.
• Customizable Chatbots: Train and customize QuickCEP’s chatbots to fit your specific needs and brand voice. Machine learning capabilities allow chatbots to learn and improve their responses over time.

Cons:

• Limited Free Plan: QuickCEP offers a limited free plan with basic features. To unlock the full potential of the AI chatbot and advanced features, upgrading to a paid plan is necessary.

Price:

• Free
• Starter: $49/ month
• Growth: $99/ month
• Enterprise: $899/ month

Tidio Live Chat & AI Chatbots

Tidio Live Chat & AI Chatbots is a well-rounded live chat and chatbot solution for Shopify bots, particularly those seeking a balance between affordability and functionality.

Pros:

• Customization Options: Personalize the chat window design and functionalities to match your brand identity and enhance the customer experience. Tidio offers drag-and-drop customization for a user-friendly experience.
• Affordable Pricing: Tidio offers competitive pricing plans with good value for basic to medium-sized stores.
• Mobile App Convenience: Tidio provides a mobile app for agents to manage chats and support requests on the go, ensuring responsiveness to customer inquiries even when away from their desks.

Cons:

• Limited AI Features: While Tidio offers chatbots, their AI functionalities might be less advanced compared to dedicated AI-powered solutions. They may not have the same level of self-learning capabilities or personalization options.

Price:

• Free
• Service Client: $29/ month
• Flux: $29/ month
• Chatbot Lyro AI: $39/ month

BestChat: Live Chat & Chatbot

BestChat: Live Chat & Chatbot is a user-friendly and affordable live chat solution with Shopify bots functionalities for Shopify stores.

Pros:

• User-Friendly & Affordable: BestChat is known for its user-friendly interface and drag-and-drop chat window customization options. This makes it easy to set up and use, even for beginners with no coding experience.
• Proactive Chat Triggers: Engage website visitors proactively with BestChat’s features like automated greetings and chat triggers.

Cons:

• Basic Chatbot Functionalities: While BestChat offers chatbots, their functionalities might be less advanced compared to some competitors with AI-powered solutions. They may not be able to handle complex customer inquiries or learn and adapt over time as effectively.

Price:

• Free
• $10/ month
• $30/ month
• $60/ month

LunaChat Conversion AI ChatBot

LunaChat Conversion AI ChatBot is a strong contender for Shopify bots prioritizing AI-powered chatbots to boost conversions and sales.

Pros:

• Focus on Conversions: LunaChat is designed specifically for Shopify stores, focusing on AI-powered chatbots to improve conversion rates and sales.
• Sales-Oriented Features: Offers features like lead capture forms, product recommendations, and abandoned cart recovery functionalities directly within the chat window. This allows chatbots to not only answer questions but also actively guide customers towards purchases.

Cons:

• Pricing Considerations: Pricing can be on the higher end compared to basic live chat apps. Carefully consider your needs and budget before committing to a paid plan.

Price:

• Basic: $7.99/ month
• A little: $14.99/ month
• Starter: $49/ month
• Growth: $129/ month

Reamaze Live Chat Helpdesk CRM

Reamaze Live Chat Helpdesk CRM is a powerful and feature-rich customer support solution for Shopify bots that require a comprehensive suite for managing all aspects of customer interactions.

Pros:

• All-in-One Solution: Reamaze is a comprehensive customer support suite that combines live chat, chatbot functionalities, ticketing systems, and CRM features within a single platform.
• Powerful Automation: Reamaze offers a wide range of automation tools to help you save time and effort. Automate tasks like sending welcome messages, routing inquiries to the appropriate agent, and following up on abandoned chats.
• Advanced Reporting & Analytics: Gain valuable insights into customer interactions, agent performance, and overall support effectiveness with Reamaze’s detailed reporting and analytics features.

Cons:

• Pricing Considerations: Reamaze’s pricing can be expensive for smaller stores, especially for plans that include advanced CRM features.

Price:

• Re:amaze Basic: $29/ month
• Re:amaze Pro: $49/ month
• Re:amaze Plus: $69/ month
• Enterprise Custom: $899/ month

Read more: 10+ Best Free Shopify Apps for New Stores

Formilla Live Chat + Chatbot

Formilla Live Chat + Chatbot is a user-friendly and affordable live chat solution with basic chatbot functionalities for Shopify stores.

Pros:

• Pre-built Chatbots & Automation: Save time and resources with Formilla’s pre-built chatbots. These can answer basic FAQs, greet website visitors, collect customer information, and even qualify leads, freeing up your agents for more complex inquiries.
• Integration Capabilities: Formilla integrates seamlessly with various eCommerce platforms and marketing automation tools, allowing you to centralize customer data and streamline workflows.

Cons:

• Basic Reporting & Analytics: The reporting and analytics features, particularly on the free plan, might be limited for some users.

Price:

• Free
• Premium: $17.49/ month
• Professional: $49.99/ month
• Growth: $74.99/ month

Chatway ‑ Live Chat Support

Chatway ‑ Live Chat Support is a simple and affordable live chat solution for basic customer support needs in Shopify stores.

Pros:

• Simple & Affordable: Chatway is a user-friendly and budget-friendly live chat solution for Shopify stores, particularly those new to live chat or with a lower chat volume. It offers an easy setup process with no coding knowledge required.
• Mobile Compatibility: Both agents and customers can access the chat interface through mobile web browsers, ensuring some level of accessibility on the go.

Cons:

• Limited Free Plan: The free plan offers basic chat functionality with limited features. Upgrading is necessary to unlock features like canned responses, file sharing, and integrations.

Price:

• Free
• Pro: $9/ month

In conclusion, leveraging the best Shopify bots can significantly improve your store’s customer experience, streamline operations, and enhance engagement. By integrating these powerful tools, you can automate customer service, personalize interactions, and optimize sales processes. Embrace the potential of Shopify bots to provide an exceptional shopping experience, build stronger customer relationships, and drive your business growth in the competitive e-commerce landscape.