Is Shopify Down in 2025? 7 Tested Steps to Fix It

Is your store not loading or acting glitchy? You might ask, "Is Shopify down?"—and you’re not alone. Store disruptions can cost you sales and sanity, whether it's a sudden outage or a local issue. This guide explains exactly what “Shopify down” means and the steps to fix access issues. Dive in to uncover the most common causes and smart ways to protect your business from future disruptions.

What Does “Shopify Down” Mean?

Merchants often ask, “Is Shopify down?”. What does it mean? “Shopify down” refers to moments when the Shopify platform or a store becomes unavailable to users. This means shoppers and site owners may face problems accessing storefronts and admin panels or completing orders. Any interruption can impact order processing, customer experience, and revenue.

Platform‑wide outages include server errors, planned maintenance, or CDN issues. These usually trigger error pages like “We’ll be back soon” or “This shop is currently unavailable.” If you're wondering, "Is Shopify down?", these messages are a strong indicator.

In other cases, isolation problems occur even if Shopify remains operational. Incompatible apps, faulty themes, DNS misconfigurations, or failed CSV uploads can make individual stores inaccessible. These issues often make users wonder, "Is Shopify down just for me?"

Core services affected during a true Shopify outage can include:

• Storefront sales

• Checkout and payment gateways

• Admin dashboard

• API access

Most outages last only minutes to an hour. Shopify maintains a high uptime rate of up to 99.99%, though technical glitches or maintenance can briefly disrupt service.

When Did Shopify Experience Its Last Major Downtime?

Shopify went offline in a significant outage on July 16, 2025, lasting about 47 minutes. That disruption affected many merchants and surfaced in downtime reports across multiple monitoring platforms.

Before that incident, the platform faced issues on June 5–6, 2025, with two-hour outages noted on Downdetector and other trackers.

Another shorter outage happened on April 2, 2025, lasting about an hour. In March 2025, Shopify had an outage around March 19, which lasted 49 minutes.

Outage durations ranged from a few minutes up to an hour. Most disruptions affected login, admin panel access, storefront browsing, or payment processing. This has led to widespread searches for "Is Shopify down today" across social platforms and tracking sites.

Is Shopify Currently Experiencing an Outage?

Shopify appears fully operational at this time. No outages show up on Shopify’s official status page at shopifystatus.com. Still, many merchants double-check and ask, "Is Shopify down?"

Users can view live system health and any incidents there. Trusted monitoring services confirm Shopify is online and working normally.

Merchants should use the status page as the authoritative source to verify real‑time platform availability. If the status page shows all systems green, Shopify is not down. Issues may stem from the local network, browser setup, or store configuration.

How to Check If Shopify Is Down?

A quick check can confirm if "Is Shopify down" is a platform-wide problem or a personal tech issue. Here’s how:

Check Shopify’s Official Status Page

Go to shopifystatus.com to view live system health. If you're wondering, "Is Shopify down?", this is the first place to check.

Use DownDetector or Other Outage Trackers

Check user-reported data on outage platforms like Downdetector. That site shows live reports, map heat zones, and incident timelines from users around the globe.

Visit Shopify’s Twitter Support Account

Monitor the Shopify Support handle on X (formerly Twitter). It posts quick updates on platform issues and official alerts. Status updates often link back to the status page.

7 Tested Steps to Fix Shopify Access Issues

Follow these seven clear actions to restore access when Shopify keeps failing.

Step 1: Refresh Your Browser and Clear Cache

Start by opening your browser settings. Find the setting to delete cache and cookies, then clear them to remove old data that could interfere with Shopify access.

After clearing, reload your Shopify store. This simple step can fix many access issues caused by corrupted or old data stored in the browser.

Step 2: Try Incognito or Private Browsing Mode

Use a private or incognito window to open Shopify. This mode avoids cached data, stored cookies, and active extensions.

If the store works in that mode, local browser data or settings likely cause the issue. That signals the need to adjust or clear the regular browser profile.

Step 3: Test on a Different Device or Network

Access issues might stem from local data like cookies or caches. Testing Shopify on a separate device or through another internet connection can reveal if the problem lies in the original setup.

Try these:

• Use a mobile phone on cellular data instead of Wi‑Fi.

• Open the store on a different computer or browser.

If Shopify opens on other devices or networks, the problem with the question "Is Shopify down?" is likely on your end, not with Shopify itself.

Step 4: Flush Your DNS Cache and Restart Router

DNS issues are common culprits when people think, "Is Shopify down again?". Clear the DNS to ensure the browser finds Shopify’s current IP. In Windows, open Command Prompt as an administrator and run:

• ipconfig /flushdns

This removes outdated DNS entries and forces the system to fetch fresh domain records. Restart the router after running this command to reset network lookups.

Shopify-related DNS propagation issues often resolve after clearing local DNS caches. This step helps if the online store still shows old content or fails to load correctly.

Step 5: Disable VPNs and Browser Extensions

Stop VPN services and turn off browser add‑ons. Some VPNs, privacy tools, or ad blockers interfere with Shopify admin functions.

• In Chrome, navigate to chrome://extensions and disable all non-essential extensions.

• Then refresh Shopify pages.

Extensions like ad-blockers, script managers, or cookies managers can disrupt site scripts. Test again after disabling.

Step 6: Check Shopify’s Status and Wait for Official Fixes

Shopify’s status page offers the most current and reliable information on platform health. Use these quick checks to determine if Shopify is down:

• Visit the official Shopify Status page at shopifystatus.com to view system health updates and service categories.

• Look for recent incidents or updates that flag downtime or service disruptions. Green shows normal service, but yellow or red suggests there may be disruptions.

If the status page shows green across all components, Shopify operates normally. If there is a yellow or red status, wait for official fixes. Updates appear on the status page, with progress reports and estimated resolution times.

Step 7: Contact Shopify Support

If your Shopify store goes down and troubleshooting doesn't help, contact Shopify Support immediately. There are multiple ways to reach Shopify's support team:

• Live Chat or Community Forum: Access the live chat feature using the Shopify Help Center. Log in to your account to authenticate and connect with an advisor. This is one of the fastest support options. You can also browse or post on the Shopify Community Forum to find answers from other users.

• Social Media Platforms: Reach out via Shopify’s official accounts on Facebook, Instagram, TikTok, or X (formerly Twitter). Social media teams respond to basic queries and direct users to the right help channels.

• Email Support: Send detailed information to support@shopify.com. Include your store URL, error screenshots, and a clear issue description. This method suits non-urgent cases but may take longer to get a response.

• Phone Support: Shopify also offers phone support across several regions. Prepare store credentials before calling.

Region

Phone Number

Choose the method that suits your urgency and availability. Keep your store information ready to save time.

Common Reasons Why Shopify Might Be Down

Is Shopify down due to a technical glitch? Several factors could cause access failures, even when Shopify appears stable overall.

Server Overload During Sales Events (BFCM, Launches)

Shopify servers may struggle to keep up during peak times such as flash sales or holiday shopping events. Such surges may trigger timeouts or errors. Users may face slow page loads or access failures if Shopify's infrastructure gets overloaded during peak demand.

CDN or API Failures

Content Delivery Network (CDN) or API issues can disrupt Shopify services across certain regions. These failures may block storefront assets or admin functions. A broken CDN can stop styles, scripts, and images from loading properly. API downtime may disable app integrations or admin workflows. These glitches often mimic broader outages.

Unverified Domain

A domain without verification or incorrect DNS settings can make a store unreachable. Expired domains or wrong CNAME/A records cause redirect failures. Failure to verify Shopify domain links can trigger access interruptions. These issues may look like Shopify is down, but stem from local configuration.

Faulty Theme or Third-Party App

Still wondering, "Is Shopify down?"? Conflicts between Shopify and third-party apps or themes may cause downtime, particularly after updates or new installations. Poor theme logic or unoptimized app code can cause site failures.

Scheduled Maintenance or Platform Upgrades

Shopify may temporarily go offline for scheduled updates, security patches, or feature enhancements. During these periods, certain features like storefronts may not load, checkout processes may be interrupted, or order management systems might be temporarily unavailable. This can also affect payment gateways, inventory updates, and integration with third‑party apps.

Overloaded Unnecessary Graphics

Is Shopify down? Heavy or unoptimized media, like videos and high‑resolution images, can slow page loading significantly. Loading too many large files may cause browsers to hang or time out. Before uploading assets, verify their sizes and optimize them for web use. Excessive graphics can mimic downtime by delaying content rendering.

Lost Files

Crucial files or code may get deleted or corrupted during updates or content additions. Missing code, theme assets, or template files can stop a site from loading properly. Accidental deletions or failed transactions may leave the store broken or unreachable.

All these situations can raise doubts like, "Is Shopify down again?" even if the platform isn’t.

What to Do When Shopify Is Down

If you've explored the answer to the question "Is Shopify down?", there are smart steps store owners can take to protect business operations and customer trust:

• Inform customers immediately: Post timely updates through your brand’s social media or email. Explain the issue and reassure them you’re working on a fix. Send another update when the store returns online.

• Pause ad campaigns: Hold off on launching any new marketing or paid campaigns. These efforts won’t drive conversions during an outage and may waste budget.

• Hold email and SMS campaigns: Stop active SMS or email campaigns. Visitors who click and can’t access the store may get frustrated or lose trust in the brand.

• Maintain multiple payment gateways: Use various gateways to ensure payments go through if one service fails. This setup helps maintain transactions during limited service issues.

• Back up the store regularly: Frequent backups protect important store data. Backups speed up recovery if files or settings get lost during an outage.

• Stay calm and improve the store: Use downtime to review analytics, refine product pages, or clean up design issues.

Alternatives to Shopify

If Shopify faces downtime or a different solution fits better, several strong platforms offer similar tools and flexibility.

Wix

Wix offers a user‑friendly drag‑and‑drop editor ideal for small online stores or creators. The platform includes built-in sales features and website functionality in a single package. It requires fewer third‑party apps than Shopify.

Features:

• Drag‑and‑drop site builder

• E-commerce tools included

• SEO tools and analytics

• AI‑powered design assistance

Pricing: $17 - $159 per month

Rating: 4.8 ⭐⭐⭐⭐⭐

Best for: Small businesses, creative entrepreneurs, and those launching a basic online store without heavy scaling needs.

Squarespace

Squarespace focuses on sleek, design‑led templates with e-commerce support. The platform balances visual appeal with functional tools. It works well for stores that need strong branding and content presentation.

Features:

• Stunning, mobile‑responsive templates

• Built‑in ecommerce (subscriptions, digital goods)

• Integrated marketing and SEO tools

• Customer support via email and chat

Pricing: $16 - $99 per month

Rating: 4.7 ⭐⭐⭐⭐⭐

Best for: Design‑focused brands, creative professionals, and stores handling digital products.

GoDaddy

GoDaddy makes launching a site fast and simple for first-time users. It bundles domain, hosting, and e-commerce tools into an AI-powered builder. The interface guides users with minimal technical setup.

Features:

• AI‑assisted site creation

• Built-in hosting and domain services

• Basic e-commerce tools

• Marketing integrations and analytics

Pricing: $9.99 - $20.99 per month

Rating: 4.0 ⭐⭐⭐⭐

Best for: Entrepreneurs seeking a quick setup and basic online stores with minimal technical effort.

How to Prevent Shopify Downtime Impact on Your Business

"Is Shopify down?" Yes! While Shopify outages can’t be entirely avoided, proactive planning helps reduce disruption for customers and sales.

• Regular backups: Schedule frequent exports of product listings, customer records, and order history. Use apps like Rewind to automate backups and restore lost data quickly if an issue occurs.

• Monitor performance continuously: Track key metrics such as page load speed, bounce rate, and checkout times using Google Analytics or Shopify reports. This reveals early warning signs of site glitches. Automated tools like Uptime can send alerts when critical workflows break.

• Stay informed with updates: Subscribe to Shopify’s public status alerts or follow official communication channels. Receive real-time notifications about platform maintenance or incidents. This ensures timely planning around known disruptions.

FAQs about "Is Shopify Down?"

How often does Shopify go down?

Shopify reports an average outage roughly every 4 days, including admin, checkout, and storefront, amounting to about 52 admin-related disruptions per year.

Can I still process orders if Shopify is down?

Order processing halts during platform outages. Local tools like POS may fail until the service is restored.

Does Shopify notify merchants about outages?

Yes. Shopify publishes real‑time updates on its official status page.

How long does a typical Shopify outage last?

Most disruptions resolve within minutes to an hour. Shopify maintains around 99.99% uptime overall.

Is it safe to refresh the page during an outage?

Refreshing the page is safe, but access may not be restored until the platform returns.

Final Thoughts

So, is Shopify down? Yes, but only on rare occasions—usually for a short time. Outages are often resolved within an hour, and most disruptions don’t affect all merchants equally.

Understanding the causes and knowing how to respond quickly can reduce damage and downtime. When Shopify is down, a calm and quick response helps protect both your sales and customer trust.